Mellett Mall (later Canton Centre) in Canton, Ohio would open for business in 1965 and shortly after in 1968 Radio Shack would follow suit and sign their first lease with the mall. At the time of opening, Radio Shack’s offerings included the sale and servicing of high fidelity stereos, citizen band radios (CB), televisions, tape recorders, and electronic components, equipment and supplies.
In 1984 Radio Shack looked to move its store to a new location and they would land next to Abbott’s Cards and Gifts in the malls east wing which was anchored by Montgomery Ward. The blueprint pictured is the architect’s elevation drawing and floor plan for that relocation.
In 2001 Montgomery Ward would go bankrupt and close their store at the mall putting the future of the entire wing of the mall in jeopardy. Under new management the land that the east wing stood on was sold to Walmart.
Despite multiple attempts from mall management to relocate, Radio Shack would stay in this location until the wing was closed for demolition forcing management to terminate their lease.
Interestingly, the malls breaking of the lease with Radio Shack would end up costing ownership 40,000 dollars due to a clause in the original lease.
Once regarded as highly sensitive and top secret material, these official mall complaints are finally made public for the first time thanks to our whistleblower on the inside.
Today let’s take a look at some of these complaints straight from the files of the Canton Centre Mall Customer Service.
Exhibit A: Nick of Time
To insiders Alice is known as a “Buzzer Beater” aka someone who shows up at the last minute. On this particular evening in late May, Alice had to make a pickup at an unnamed Canton Centre store before 9:00 PM. Arriving at the mall at 8:50 PM she found the doors to be already locked. Thankfully there were customers leaving and Alice was able to slip in.
Conclusion: Disaster narrowly averted.
Exhibit B: Would You Like Fries With That?
Subject “Jamie” came to Mr. Hero on a July afternoon to order food, however the service sucked and they didn’t give her the right things. To compound issues even further, Jamie was given things that she did not want. Suggestion to hire new/smart people should be seriously considered.
Conclusion: Definite major malfunction
Exhibit C: Bad Vibes at Big Abes
Subject “Sherrie” was attempting to shop at Big Abes on the afternoon of July 13th. While in the store she was very offended by the use of profanity in the music played by the store personnel. Sherrie cited examples of the use of words such as “mother f_____, b____, pu___ and so forth”.