Complaint Department – Merry Go Round

The Merry Go Round store at Rolling Acres Mall definitely had a rather long rap sheet with mall management. In this early complaint, a written warning was finally given from Vivian Poe, the Mall Manager to store employees after multiple verbal warnings were ignored about playing the music too loud.

Rolling Acres Mall Complaint
Written warning from the desk of Vivian Poe.

Through exhaustive research I was finally able to track down the image below via a Merry Go Round Alumni Facebook Group which shows two of the possible perpetrators working at the store in question. The photo was taken near the date of complaint so these two must be considered suspects.

Two Merry Go Round store employees at Rolling Acres Mall in the early 1980s showing signs of obvious guilt and remorse.

In these girls defense they were probably just doing what they were told. There have been many studies on the volumes and genres of music played to retail shoppers. Some studies say that loud music disorients customers, while others say certain types of music makes a customer spend more money. There’s even a theory about how playing music loudly keeps certain age groups out of the stores which would otherwise detract from the target customers experience, which makes perfect sense as I never noticed the loud music when I was younger, but now an older age I steer far clear of these stores.

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