The Merry Go Round store at Rolling Acres Mall definitely had a rather long rap sheet with mall management. In this early complaint, a written warning was finally given from Vivian Poe, the Mall Manager to store employees after multiple verbal warnings were ignored about playing the music too loud.
Through exhaustive research I was finally able to track down the image below via a Merry Go Round Alumni Facebook Group which shows two of the possible perpetrators working at the store in question. The photo was taken near the date of complaint so these two must be considered suspects.
In these girls defense they were probably just doing what they were told. There have been many studies on the volumes and genres of music played to retail shoppers. Some studies say that loud music disorients customers, while others say certain types of music makes a customer spend more money. There’s even a theory about how playing music loudly keeps certain age groups out of the stores which would otherwise detract from the target customers experience, which makes perfect sense as I never noticed the loud music when I was younger, but now an older age I steer far clear of these stores.
Once regarded as highly sensitive and top secret material, these official mall complaints are finally made public for the first time thanks to our whistleblower on the inside.
Today let’s take a look at some of these complaints straight from the files of the Canton Centre Mall Customer Service.
Exhibit A: Nick of Time
To insiders Alice is known as a “Buzzer Beater” aka someone who shows up at the last minute. On this particular evening in late May, Alice had to make a pickup at an unnamed Canton Centre store before 9:00 PM. Arriving at the mall at 8:50 PM she found the doors to be already locked. Thankfully there were customers leaving and Alice was able to slip in.
Conclusion: Disaster narrowly averted.
Exhibit B: Would You Like Fries With That?
Subject “Jamie” came to Mr. Hero on a July afternoon to order food, however the service sucked and they didn’t give her the right things. To compound issues even further, Jamie was given things that she did not want. Suggestion to hire new/smart people should be seriously considered.
Conclusion: Definite major malfunction
Exhibit C: Bad Vibes at Big Abes
Subject “Sherrie” was attempting to shop at Big Abes on the afternoon of July 13th. While in the store she was very offended by the use of profanity in the music played by the store personnel. Sherrie cited examples of the use of words such as “mother f_____, b____, pu___ and so forth”.